Claims

It is our hope that as a member of Texas Pioneer Farm Mutual, you will never encounter a loss. However, should the event arise, you can rest assured that a caring representative of our company will provide the personal assistance you need.

The following list will assist you in promptly reporting a claim for processing:

  1. Give prompt notice to your Agent of the time and date of loss and the circumstance surrounding the loss. There are timely reporting requirements on claims.
  2. If your loss involves a crime, such as theft, burglary or vandalism, contact your local police department immediately to report the incident. A copy of the incident report will be required to process the claim.
  3. Protect the property from further damage by making reasonable and necessary repairs to protect the property. Costs for reasonable and necessary repairs are included as a part of your claim. Keep all of your receipts for this purpose.
  4. If accidental water damage occurs, be sure to shut off any water supply that may cause further damage. Begin immediate procedures to extract damaging water leakage and begin necessary drying process. We recommend you contact a professional water extraction service provider. Please be sure to remove all furnishings from the affected area. Wet clothing and linens should be cleaned and dried immediately to avoid mildew.
  5. Keep an accurate record of repair or replacement expenses for proper reimbursements when applicable.
  6. Make a list of all damaged personal property, showing the quantity, description and amount of loss. Attach all bills, receipts and related documents that you have to justify the figures in the inventory.

We may request more information, if necessary. If you have any questions and are unable to promptly reach your agent, please contact our Office at 512-255-4874 or toll free 800-258-1934.

The list provided above may not be the complete process for reporting or processing your claim. If a loss occurs on your insured property, please refer to the "Your Duties After Loss" section as shown in your policy.